Shipping Policy
Can I change/cancel my order?
Please contact WagAroundTown@att.net right away if you wish to change or cancel your order. Once our warehouse has processed your order, we will be unable to make any changes/cancellations.
Where is my order confirmation?
You will receive an email confirmation to the email address you entered on your order. If you have not received an email confirmation, please check your spam folder. If you have not received an email confirmation, then the order has not gone through or you may not of entered your email address correctly. Please contact WagAroundTown@att.net for further assistance.
What if I received an incorrect/damaged item?
If you have received an incorrect or damaged item, please contact WagAroundTown@att.net within 3 days of receiving the incorrect item. Please include a photo of the incorrect item and order slip you received with your email correspondence. If not reported within 3 days, a replacement/refund will not be issued. We do not accept any returns or exchanges on items that have been washed or appear to have been damaged by the customer.
Where do you ship?
We currently ship to anywhere in the U.S. If you would like an item shipped outside of the U.S. please email WagAroundTown@att.net.
Where is my package?
Our items are shipped promptly with the US Postal Service shipping the vast majority of our packages. While we have tried to provide a buffer for any USPS delays with our shipping deadlines, occasionally packages are delayed outside of our control. If you have not received your package within 5 days please email
us at WagAroundTown@att.net.
What is the return policy?
We stand by our quality products and we want you to be thrilled with your WagAround Town dog products. If something did not meet your expectations, arrived damaged or you need a different size, please contact us so we can make it right. Returns/exchanges are only accepted within 15 days.
